We are committed to delivering high-quality, professional testing services. Due to the nature of our services, including time-sensitive testing procedures, laboratory fees, and chain-of-custody requirements, we maintain the following refund policy:

All services are non-refundable once a sample has been collected, a test has been initiated, or a kit has been shipped. This includes but is not limited to:

  • DNA testing (legal and non-legal)

  • Drug screening (DOT and non-DOT)

  • Hair follicle testing

  • Fingerprinting

  • STD and HIV lab panels

  • Phlebotomy services

Once testing begins or a specimen has been transferred to the lab, we cannot cancel or refund the process, as third-party costs are immediately incurred.

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made with sufficient notice and before any sample is collected or shipped may qualify for a partial refund, minus a $25 administrative processing fee. Clients who miss a scheduled appointment without notice will forfeit any payment made and will be required to pay the full rate to reschedule.

Once a home DNA kit or lab panel kit has been shipped, the order is final and non-refundable, regardless of whether the kit is used or returned. Shipping fees are non-refundable under all circumstances.

In some cases, test results may be inconclusive due to sample quality, biological conditions, or limitations of the lab. This does not qualify for a refund. However, re-testing may be offered at a reduced rate depending on the situation.

For the safety, privacy, and efficiency of our operations, only the individuals being tested are allowed to enter the testing site. No guests, children, or additional parties will be permitted inside unless previously approved for legal or medical reasons.

If a chargeback or payment dispute is filed without first contacting our office, it may result in legal action or referral to collections. We strongly encourage you to contact us directly with any concerns so we can work toward a resolution.

For questions about this refund policy or to request a review of your situation, please reach out to us at help@ezmobiledna.com or call 877.418.1910.

Testing Policies